1
Inquiry and profile capture
A student or institution reaches out through the website or a shared registration route and provides baseline contact information.
Process
How public inquiries turn into structured support.
The process begins with an inquiry, continues with a fit conversation, and then moves into structured guidance around planning, applications, readiness, and ongoing coordination.
How support unfoldsInquiry, consultation, program fit, and then deeper execution.
2
Consultation setup
The first consultation is free, and the right level of ongoing support is defined after the initial fit discussion.
3
Program delivery
Once a pathway is selected, Edufinite coordinates the next steps with a more structured plan for execution and follow-through.
Expect a reply within 24 hours.
Queries are typically answered within 24 hours, and consultations can usually be scheduled within 24 to 72 hours.
Email is the formal channel.
Registered email is treated as the main communication route, with lighter follow-up also happening through WhatsApp where needed.
Before sign-up
Students can begin with discovery, profile understanding, and consultation before choosing a Samarth or Saksham pathway.
After sign-up
Once a pathway is selected, the advisory team coordinates the process more directly while keeping communication clear and timely.
Structured support after sign-up
Once a candidate selects a program, the service becomes more organized around execution, documents, and ongoing coordination.
Policies
Refund and payment expectations are explained before full engagement.
Payment structure, refund expectations, and any special circumstances are clarified before a candidate or partner moves into a paid support pathway.
Quick process notes
- First consultation free
- Scope shared after the first-fit conversation
- Detailed break-up shared after track selection